- ICAS4114B - Implement maintenance procedures
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
ICAS4114B Mapping and Delivery Guide
Implement maintenance procedures
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | ICAS4114B - Implement maintenance procedures |
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Description | This unit defines the competency required to set up maintenance procedures to keep equipment and software operating effectively.The following units are linked and form an appropriate cluster:ICAA4041C Determine and confirm client business expectations and needsICAS4116B Undertake capacity planningNo licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | |||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | ICAT3025B Run standard diagnostic tests | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Determine best practices for equipment and software maintenance |
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Element: Identify resources to provide equipment and software maintenance |
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Element: Revise practices, where appropriate |
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Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. | |
Overview of assessment | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | Evidence of the following is essential: Assessment must confirm the ability to set up efficient and responsive maintenance procedures to keep equipment and software operating. To demonstrate competency in this unit the learner will require access to: Technical environment with a variety of operational equipment Technical manuals and tools |
Context of and specific resources for assessment | The breadth, depth and complexity of knowledge and skills in this competency would cover a broad range of varied activities or application in a wider variety of contexts most of which are complex and non-routine. Leadership and guidance would be involved when organising activities of self and others as well as contributing to technical solutions of a non-routine or contingency nature. Assessment must ensure: Performance of a broad range of skilled applications including the requirement to evaluate and analyse current practices, develop new criteria and procedures for performing current practices and provision of some leadership and guidance to others in the application and planning of the skills would be characteristic. Applications may involve responsibility for, and limited organisation of, others. |
Method of assessment | The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1. Competency in this unit should be assessed using summative assessment to ensure consistency of performance in a range of contexts. This unit can be assessed either in the workplace or in a simulated environment. However, simulated activities must closely reflect the workplace to enable full demonstration of competency. Assessment will usually include observation of real or simulated work processes and procedures and/or performance in a project context as well as questioning on underpinning knowledge and skills. The questioning of team members, supervisors, subordinates, peers and clients where appropriate may provide valuable input to the assessment process. The interdependence of units for assessment purposes may vary with the particular project or scenario. |
Guidance information for assessment | Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: ICAA4041C Determine and confirm client business expectations and needs ICAS4116B Undertake capacity planning An individual demonstrating this competency would be able to: Demonstrate understanding of a broad knowledge base incorporating some theoretical concepts Apply solutions to a defined range of unpredictable problems Identify and apply skill and knowledge areas to a wide variety of contexts, with depth in some areas Identify, analyse and evaluate information from a variety of sources Take responsibility for own outputs in relation to specified quality standards Take limited responsibility for the quantity and quality of the output of others Maintain knowledge of industry products and services |
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills |
Problem solving skills for a defined range of unpredictable problems involving participation in the development of strategic initiatives Plain English literacy and communication skills in relation to analysis, evaluation and presentation of information Teamwork skills involve the contribution to solutions and goals of a non-routine or contingency nature Negotiation skills in relation to other team members and applied to a defined range of predictable problems Report writing skills for business requiring depth in some areas, analysis and evaluation of information in a defined range of areas Change management skills in relation to maintaining the continuity of IT operations and business functions Customer service skills Skills in handling difficult clients Conflict resolution skills Risk analysis skills Low-level training needs analysis skills Low-level programming skills |
Required knowledge |
Broad understanding of help desk and maintenance practices Current industry-standard hardware and software products, with broad knowledge of general features and capabilities and detailed knowledge in some areas Broad knowledge of the role of stakeholders and the degree of stakeholder involvement Broad knowledge of the client business domain Detailed knowledge of the system's current functionality Broad knowledge of quality assurance practices One or more change management tools Broad knowledge of system performance Broad knowledge of maintenance procedures Business scheduling requirements Broad knowledge of diagnostic tools |
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. | |
Equipment may include but is not limited to: | workstations personal computers modems and other connectivity devices printers DSL modems hard drives monitors switches hubs personal digital assistants other peripheral devices |
Software may include but is not limited to: | commercial, in-house, packaged or customised software |
Documentation may follow: | ISO/IEC/AS standards audit trails naming standards version control project management templates and report writing maintaining equipment inventory client training satisfaction reports |
Requirements may be in reference to: | business system network people in the organisation |
User may include: | a person within a department a department within the organisation a third party |
Service-level agreement may exist for: | many different infrastructure services, including communications carriers, ISPs, ASPs and SLAs for vendor products, workload and performance considerations, expectations regarding servicing, penalties, charge back to business units |
Best practices may include: | schedule of maintenance user recommended activities technical specialist activities identification and supply of parts repair of parts |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice | Yes | No | Comments/feedback |
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Identify equipment and software that is to be maintained and implement processes to ensure future acquisitions of equipment and software are identified | |||
Identify vendor documentation, peer organisations or research information detailing best practices in equipment and software maintenance to improve system performance and reliability | |||
Develop recommended maintenance and operations guidelines for equipment and software maintenance based on the above research | |||
Obtain requirements from user in the area of equipment maintenance and reliability | |||
Document procedures for maintenance based upon best practices | |||
Identify and record the level of support that can be provided by in-house resources | |||
Identify and record the support to be supplied by external or third-party organisations | |||
Develop or update service-level agreement with internal user and third-party suppliers | |||
Monitor and review maintenance operation | |||
Identify problem areas including failures to meet service-level agreements, and consider changes to maintenance procedures | |||
Assess changes in consultation with user, support staff and third party suppliers | |||
Design and implement improvements to maintenance procedures |
Forms
Assessment Cover Sheet
ICAS4114B - Implement maintenance procedures
Assessment task 1: [title]
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Assessment Record Sheet
ICAS4114B - Implement maintenance procedures
Student name:
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Assessment task 1: [title] Result: Competent Not yet competent
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Feedback to student:
Overall assessment result: Competent Not yet competent
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